How to Claim Perplexity Pro on Airtel (Fix “You Cannot Redeem This Promotion” Error)
Bharti Airtel is offering its users a free 1-year subscription to Perplexity Pro – an AI-powered search and answer engine – as a reward in the Airtel Thanks app. This promotional offer is worth roughly ₹17,000 for a year of service.
Perplexity Pro is the premium tier of the Perplexity AI service, allowing users to harness advanced AI models and tools for smarter information searches. Here’s what Airtel users get with this offer:
- Up to 300 AI queries per day: Ask 300+ questions daily with fast, GPT-powered answers.
- Advanced AI models: Access powerful models like GPT-4.1, Claude 4, Gemini and more for high-quality responses.
- File analysis & image generation: Upload documents for AI analysis and even generate images from text prompts.
- No cost for 12 months: Enjoy all Pro features free for one year (worth ₹17k) – no credit card or payment needed to claim.
Airtel’s Perplexity Pro reward is a fantastic deal that lets users “go beyond search” with AI. However, many Airtel customers are running into a problem when trying to redeem this reward – the system displays an error message: “Rewards Page shows blank”, “You cannot redeem this promotion”, “The coupon is not eligible in your country”, and “Something went wrong, try again later”. This frustrating Perplexity Pro promotion error prevents users from activating their free subscription, essentially leaving them unable to redeem Perplexity Pro as advertised.
If you’re one of the users seeing this message, don’t worry. In this guide, we’ll explain why you might be unable to claim Perplexity Pro on Airtel and walk you through a step-by-step “redeem Perplexity Pro rewards Airtel” fix. Follow the troubleshooting steps below to resolve the “You cannot redeem this promotion” issue and successfully claim your Perplexity Pro Airtel reward.
Why am I seeing “You Cannot Redeem This Promotion”?
This error typically means the Perplexity Pro offer isn’t being applied to your account. There are a few common reasons for the “unable to redeem Perplexity Pro” issue:
- Already a Pro subscriber: If your Perplexity account already has an active Pro subscription (e.g. you paid separately or have a trial), the system may block the promo code, saying you cannot redeem it on that account. (There is a workaround – detailed below – so that you can still use the free year later.)
- Redemption glitch: Sometimes, the Airtel Thanks app or the redirect to Perplexity’s site doesn’t work correctly, causing the promotion error. This can happen due to app bugs, network issues, or if the claim process was not completed properly.
- Eligibility or account issues: In general, all active Airtel users are eligible for this offer. But if your Airtel account is inactive or not recognized (for example, using a VPN or a non-Airtel network at the time), the claim might fail. Using the wrong login on Perplexity (a different email than the one you intended) can also cause confusion and errors.
Now that we know the possible causes, let’s fix it. Below is a structured guide to troubleshoot and redeem the Perplexity Pro reward on Airtel.
Step-by-Step Guide to Fix the Perplexity Pro Redemption Issue
If the Airtel Thanks app shows “Rewards Page blank”, “You cannot redeem this promotion”, “The coupon is not eligible in your country”, and “Something went wrong, try again later”. When you try to claim, perform the following steps. This troubleshooting guide is organized to help you resolve the Perplexity Pro reward not claiming issue:
- Update or Reinstall the Airtel Thanks App: Ensure you have the latest version of the Airtel Thanks app installed on your device. Go to the Google Play Store or Apple App Store and check for updates. Using the latest app version is important, as Airtel has enabled the Perplexity reward in recent updates. After updating, restart the app (or your phone) to clear any cached errors. If you still don’t see the reward or it’s not working, you can try uninstalling and reinstalling the app, then log in again. (Some users reported that reinstalling twice ultimately made the reward work.)
- Locate the Perplexity Pro Reward in Airtel Thanks: Open the Airtel Thanks app and log in with your Airtel number (if not already logged in). On the home screen, navigate to the “Rewards” or “Rewards & OTTs” section (it might also be under a “Thanks Benefits” or “Discover Airtel Thanks” banner in some app versions). Here, look for the Perplexity Pro offer card – it should mention something like “Get 12 months of Perplexity Pro worth ₹17,000 FREE.” Tap on the Perplexity Pro reward card to start the redemption process.
- Tap “Claim Now” and Begin Sign-In: Once you open the Perplexity Pro reward, you’ll see a description of the offer and a “Claim Now” button. Tap Claim Now. The app will redirect you to Perplexity’s sign-up/sign-in page (within an in-app browser or your default browser). Now, sign in to Perplexity to activate the subscription:
- If you’re new to Perplexity, sign up for a new account. You can choose Sign in with Google or Sign in with Apple ID (these are quick ways to create a Perplexity account) or use an email sign-up if available. No payment info is required for this free subscription.
- If you already have a Perplexity account: Log in with your existing account credentials (e.g., via Google or Apple ID – use the same method you originally used for that account). It’s important to use the account where you want the Pro subscription to live. (For example, if you have an existing Perplexity account under your Gmail, sign in with that Gmail.) Perplexity should detect the Airtel promotion and apply the Pro access to your account once you log in.
- Troubleshoot the “You Cannot Redeem” Error: If at this point you encounter the dreaded “You cannot redeem this promotion” message or nothing happens after tapping Claim, try these fixes:
- Turn Off VPN/Proxy: Disable any VPN or proxy on your device and avoid using private DNS. Airtel’s app needs to confirm you’re an eligible user in India. A VPN can make it seem like you’re elsewhere or introduce security checks that prevent the promo from redeeming. So make sure you’re on a normal network connection (Airtel mobile data or Airtel broadband is ideal).
- Use Airtel Mobile Data: If you’re currently on Wi-Fi (especially a non-Airtel network), switch to your Airtel mobile data and then try the claim again. Many users found that the redemption went through on mobile data. The Airtel network might help validate your account for the offer. Conversely, if you were on mobile data and it didn’t work, you can try a different network or Wi-Fi, but generally, using an Airtel connection is recommended during the claim.
- Try Incognito Mode: When you tap “Claim Now”, the app opens a web page for Perplexity. If this page isn’t loading correctly or the promo code page isn’t appearing, copy the URL from the address bar (it usually contains an activation code). Open a new Incognito/Private browsing window in your browser, paste the link, and try to load it. Incognito mode starts a fresh session, which can bypass any cached login issues. Then proceed with the sign-in on that incognito page. This method helped some users manually capture and use the promo code outside the Airtel app.
- Use the “Recover Account” Option: If you have an existing Perplexity account and the sign-in isn’t granting Pro, look for a “Recover Account” or “Restore Purchase” option on the Perplexity site during sign-in. Perplexity sometimes shows a “Recover Account” button if you attempt to sign up with an email that already exists. Clicking this can re-link your account to the Airtel offer. In practice, some users even went as far as deleting their Perplexity account and then using the Recover Account through the Airtel link to get a fresh start. You don’t necessarily need to delete your account, but the key is to ensure your existing account accepts the new promo. Recover Account can trigger the activation flow for an existing user.
- Wait and Retry: It sounds simple, but a lot of users found success after a couple of attempts or waiting a short while. The Airtel-Perplexity linking might be glitchy on the first try. If you’ve changed settings (like disabling VPN, switching network), close both apps (Airtel Thanks and the browser), then reopen and try the claim process again from the start. In some cases, it magically worked on the second or third attempt.
- Clear App Cache and Data, Then Retry: If you still cannot redeem the Perplexity Pro promotion, try resetting the Airtel Thanks app completely. Go to your phone’s Settings > Apps > Airtel Thanks > Storage, and Clear Cache. You can also select Clear Data (or Clear Storage), but note this will log you out of the app, which is fine. Now open Airtel Thanks again, log in fresh, and navigate to the Perplexity reward to attempt claiming once more. Clearing the cache/data can remove any buggy state that was preventing the claim. Several users have reported that a fresh app state allowed the redemption to go through after previous tries failed. (Reinstalling the app does the same thing, so this goes hand-in-hand with step 1 if you didn’t already reinstall.)
- Ensure Your Perplexity Pro is Activated: After following the above steps, the claim should eventually succeed. How to know it worked? Once you’ve signed into Perplexity via the Airtel link and the promotion is applied, you should see Perplexity Pro features unlocked. For example, the app/website might greet you with a “Welcome to Pro” message, or simply no longer prompt you to upgrade. You might also receive a confirmation SMS from Airtel about successfully claiming the Perplexity Pro reward (Airtel often sends an SMS for claimed rewards). To double-check, you can open the Perplexity app (or website) separately and see if features like “Pro Searches” are available or if your account page shows a Pro subscription valid for 1 year. Once activated, you can use Perplexity Pro across multiple devices by logging in with the same account.
- Contact Support if It Still Doesn’t Work: If you’ve tried everything and the Perplexity Pro reward is still not claiming, it’s time to seek help from support channels:
- Airtel Customer Care: For issues on the Airtel side (reward not showing up, app errors), reach out to Airtel. You can call 121 from your Airtel number and speak with customer support. Explain that you are unable to redeem the Perplexity Pro reward and they may guide you or escalate the issue. You can also try contacting Airtel through the Airtel Thanks app support/chat or on Twitter (Airtel Presence) for assistance.
- Perplexity Support: If the problem seems to be on Perplexity’s side (for example, the Airtel offer is claimed but your Perplexity account isn’t upgrading), you can email the Perplexity support team at support@perplexity.ai. Describe the issue and include any relevant screenshots of the error. The Perplexity team can often resolve account-specific problems or manually apply the promo if something went wrong. (Perplexity’s help center also suggests contacting them for any subscription issues.)
- When reaching out to support, provide details like your Airtel number, the email ID used for Perplexity, and the exact error message you get. Both Airtel and Perplexity support are aware of this promotion, so they should be able to help sort it out if the DIY fixes didn’t work.
By following the above steps, most users have managed to fix the “Perplexity Pro promotion error” and redeem their free subscription. Once it’s activated, enjoy your Perplexity Pro – explore the AI features, and make the most of those 300 daily queries with advanced models! And for AI enthusiasts, note that Google is offering its own Google AI Pro free to eligible students – a different promotion worth checking out. Happy learning, and good luck with your Perplexity Pro experience!
FAQs: Perplexity Pro Offer on Airtel
Q1. Who is eligible for the free Perplexity Pro offer on Airtel?
A: All active Airtel customers qualify for this promotion. It doesn’t matter whether you are a prepaid mobile user, a postpaid subscriber, an Airtel Xstream Fiber broadband user, or even using Airtel DTH (Digital TV) – as long as your Airtel account is active, you are eligible. There is no specific plan requirement; the offer is open to the entire Airtel customer base across India (approximately 360 million users). Just ensure your number/account is active and not suspended.
Q2. Which Airtel plans are eligible to redeem Perplexity Pro?
A: All Airtel plans and services are eligible. The Perplexity Pro reward isn’t tied to any one plan or pack. Prepaid users on any recharge, Postpaid users of any tier, Airtel Black (combined services) customers, Broadband (Wi-Fi) subscribers, and DTH customers all can claim it. For example, even a basic prepaid user can get it, and so can an Airtel Fiber-only customer. The key is being an Airtel customer – the offer is a one-time free perk for all users, regardless of plan. (Tip: If you have multiple Airtel numbers/services, you can only get one Perplexity Pro subscription per user – it won’t stack multiple times.)
Q3. Is the Perplexity Pro promotion available to all Airtel users nationwide?
A: Yes. The offer is available to all Airtel users across India, and it’s not region-specific. Whether you’re in a metro city or a smaller town, if you use Airtel, you should see the Perplexity Pro reward in your Thanks app. It’s also not limited by how long you’ve been with Airtel; even new customers can avail it. The only requirement is that you have an active Airtel service at the time of claiming. If you don’t see the reward in your app, make sure your app is updated and that your account is in good standing.
Q4. Do I need to pay anything to redeem this offer or enter payment details?
A: No, it’s completely free. The Airtel Perplexity Pro subscription comes at no extra cost for the full 12-month period. When you claim the offer, you will not be asked for any credit card or payment information. There are no charges now or after 12 months (the subscription will not auto-renew into a paid plan automatically). After claiming, you can enjoy Pro features worry-free for one year. (Just remember, once the free year is over, the Pro features will stop unless you choose to subscribe on your own.)
Q5. How long is this free Perplexity Pro offer available?
A: The offer is a promotional deal available for a limited time. You can claim it anytime between July 17, 2025 and January 17, 2026. This means the last date to redeem the offer is January 17, 2026. After that date, the Perplexity Pro reward will likely disappear from the Airtel Thanks app. Important: If you haven’t claimed it by then, you’ll miss out on the free subscription. However, if you do claim it before the deadline, you still get the full 12 months of Pro access even if that extends beyond Jan 2026. For example, claiming on the last day (Jan 17, 2026) would give you Pro until Jan 17, 2027 (free year).
Q6. What happens after the 12 months of free Perplexity Pro? Will I be charged automatically?
A: After 12 months, your Perplexity Pro subscription will simply expire. Your account will revert to the standard free tier of Perplexity AI, which has more limited daily queries and features. You will not be auto-charged or subscribed to a paid plan when the free period ends. Think of it as a 1-year trial that stops on its own. If you enjoyed the service, you can choose to manually purchase a Pro subscription from Perplexity after the year is up (totally optional). Airtel’s offer does not auto-renew and there are no hidden costs.
Q7. I already have a Perplexity Pro subscription (or had a trial) – can I still use this Airtel free offer?
A: Yes, you can. The offer can apply to existing Perplexity users, but with some specifics. According to Airtel’s FAQ, if you already have an active Pro subscription, the free 12-month period will start after your current subscription ends. Essentially, the system will queue the free year to begin once your paid period/trial is over, extending your Pro access by another 12 months. You should still go through the claim process via Airtel Thanks to register the offer to your account. After claiming, check your Perplexity account settings – it might show the subscription extended or a voucher applied for future use.
Important: If you subscribed to Perplexity Pro via an in-app purchase on Apple or Google, make sure to turn off auto-renewal of that subscription if you plan to use the free year. If you don’t cancel the auto-renew, your App Store/Play Store will keep billing you and the Airtel free offer won’t activate at the end of the cycle (since a paid subscription would still be active). So, cancel the renewal to let the free plan take over. If you run into any trouble merging the promotions, contact Perplexity support for help.
Q8. The Airtel Thanks app says I’ve claimed the Perplexity Pro reward, but my Perplexity account still shows Free (not Pro). What do I do?
A: This scenario means the claim process was not fully completed or synced. First, ensure you completed the sign-in on Perplexity’s site after tapping Claim. If you closed the window too early, the activation might not have finalized. Try these steps:
– Open the Perplexity app or website separately and log out, then log back in using the same method (Google/Apple) you used during the claim. Sometimes re-login prompts the system to recognize the new Pro status.
– Check if you received any confirmation email or SMS. Perplexity might send a welcome email for Pro, and Airtel might send an SMS confirmation. If you have an email with a link to activate, click it.
– If still no luck, go back to the Airtel Thanks app > Rewards > Perplexity Pro and see if it now shows “Claimed” or still offers “Claim Now”. If it’s not marked claimed, you might attempt claiming again. It won’t charge you anything extra – it will just try to apply the promo again.
– As a last resort, use the Recover Account option on Perplexity’s site (as mentioned in the troubleshooting steps above) to ensure the promo code ties to your account. And of course, if it still doesn’t show Pro, reach out to Perplexity’s support with your account email – they can often manually check and activate the Pro on your account if you provide the promo details.
Q9. How do I contact support if I’m unable to redeem the Perplexity Pro reward?
A: For Airtel-related help (issues within the Airtel Thanks app or the claiming process), you should contact Airtel Customer Support. The quickest way is to call 121 from your Airtel phone. This will connect you to Airtel’s support; navigate the IVR to reach an agent (usually, selecting the option for rewards or pressing 9 at the end of menu might get you to a human). You can also use the Help & Support section in the Airtel Thanks app to chat with a support agent, or tweet to @Airtel_Presence on Twitter with your issue.
For problems on the Perplexity side (account not upgrading, technical error with the promo code), contact Perplexity AI support. The official support email is support@perplexity.ai. Send them a polite email explaining the situation – for example, “I’m an Airtel user trying to redeem the Airtel Perplexity Pro offer, but I get an error…” – and include any screenshots of the error or confirmation. The Perplexity team can assist with subscription issues and has been made aware of the Airtel promotion. They might ask for your account email and can manually grant the Pro access if needed. You can also visit the Perplexity Help Center for more support articles or use their Discord community for quick help.
Q10. Do I need to stay with Airtel for the whole year to keep Perplexity Pro active?
A: Yes, you should. The terms of the offer require that you remain an active Airtel customer for the 12-month duration of the free subscription. If you disconnect your Airtel service or port your number to another carrier in the middle of that year, you could lose access to the free Pro (since the offer is a benefit of being an Airtel customer). In practice, once activated, Perplexity Pro might continue until its expiration even if you leave Airtel, but to be safe (and per terms), plan to keep at least one Airtel service active while you enjoy the free subscription. It’s a one-time offer, so if you cancel Airtel and the subscription is revoked, you wouldn’t be able to claim it again. Keep your Airtel SIM active (even a minimum recharge for prepaid every few months) until the 12 months are over, just to fulfill the eligibility conditions.
By following this guide, you should be able to fix the “unable to redeem Perplexity Pro” issue and start using your Pro subscription. The Airtel-Perplexity partnership brings a valuable AI tool to your fingertips – happy researching with Perplexity Pro! If you found this article helpful, you might also check out our other guides on tech troubleshooting. Good luck, and enjoy your free year of Perplexity Pro!